Frequently Asked Questions
Are the products organic certified?+
MSP WORLD promoted healthy living and all our products are either organic or natural. Please read the labels of the product which gives the details about the certification. Some of the certifying bodies are India Organic, SGS organic, USDA Organic, Eco Cert for different products that we sell.
For more information please call 9205457972 or mail to firstname.lastname@example.org
What is the return policy of the products?+
In the unlikely case you find some a product not to your satisfaction, please write a mail requesting for refund to email@example.com
within 7 days of the purchase.
Only unopened packets will be accepted for returns and refund and the customer has to courier or reach the packet to our warehouse. Refund will be given within 7 days of the acceptance of the packet via the payment mode.
Can I cancel my order? +
All order cancellations must be made by email or phone. Orders cannot be cancelled after they have been shipped.
How will my purchases be delivered?+
Purchases will be sent by using delivery partners. Usually despatch happens within 1-2 days of the order being placed
Is there a retail outlet where I can find MSP WORLD products?+
MSP WORLD has a retail outlet at G-9, JMD Galleria, Sec 48, Sohna Road, Gurugram.
Is there a minimum order value & what are the delivery charges? +
Minimum order value for qualifying free home delivery is Rs.500/- . The delivery charges of Rs.100/- additional will be charged if the order is less than Rs.500/-.
How I can know of availability of the products I want?+
Product availability is updated regularly however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays we will notify you as soon as possible.
If there are items on our site that are sold out please feel free to contact us we would be very happy to source that product for you.
Which areas are covered for delivery?+
Presently we are only catering our home delivery services to Gurugram few sectors only. We will be opening new areas soon.
What are the payment options can I use?+
We accept payments by credit or debit card via as well as bank transfer. Instamojo is our preferred payment partner. The best care is taken to to ensure that your data is kept safe by using high security industry leading technology (such as SSL). Instamojo is committed to protecting privacy of all users so when you send money viva Instamojo, recipients will never see your bank account or credit card details. To make payments via PayPal you need to register or login directly from our site once your make your purchases our website will direct you to a secure site to make payment. We endevour to make this payment process as easy but as secure and safe as possible. once your registered to Instamojo this process is easy as so you can shop knowing your details are safe and secure.
Payment can also be made on delivery by cash or credit/debit cards.
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